A response SLA in writing
Service requests answered within 24 hours and bed bug treatments started within 48 — guaranteed in your contract, not promised on a phone call. If we miss the window, that visit is free.
Commercial Pest Control · Built for Property Management
Pest problems become resident complaints. We end both.
Olympian protects multifamily portfolios across Greater Cleveland with one contract, per-door pricing, and a 24-hour response guarantee written into your agreement — if we miss it, that visit is free.
24hr
Guaranteed Response
48hr
Bed Bug Treatment Start
100%
Visits Documented
1
Invoice Per Portfolio
Why Property Managers Switch to Us
Your current vendor treats units.
We protect portfolios.
Audit-ready documentation
Every visit generates a digital service report — findings, photos, products applied, follow-up date. Drop it straight into your NSPIRE, REAC, or ownership reporting file.
One per-door price
A flat monthly rate per unit across your entire portfolio. One contract, one account manager, one invoice — whether you run 3 properties or 30.
Techs residents let in
Licensed, uniformed, background-checked technicians trained for occupied-unit work. Fewer refused entries, fewer complaints, better reviews.
Building-wide IPM, not spot spraying
We inspect adjacent units, treat the source, seal entry points, and monitor — so the same building isn't back on your work-order list six weeks later.
A person, not a call center
Your account manager answers the phone and knows your buildings by name. Local ownership, local crews, decisions made in Cleveland — not a national queue.
What We Handle
The pests that cost you leases, reviews, and inspections.
No. 01
Bed Bug Programs
Inspection of the affected unit plus all adjacent units, heat and conventional treatment options, and follow-up verification. Treatment starts within 48 hours — guaranteed.
Bed bug protocol →No. 02
Cockroach Elimination
German roach programs designed for older housing stock: gel baiting, IGRs, sanitation reporting, and building-wide monitoring that ends the re-treatment cycle.
Roach program →No. 03
Rodent Control & Exclusion
Interior trapping, exterior bait station networks, and physical exclusion — we seal the entry points so mice don't return every October.
Rodent control →No. 04
Scheduled IPM Service
Monthly or quarterly integrated pest management for common areas, trash rooms, basements, and grounds — the preventive backbone of a portfolio contract.
Scheduled service →No. 05
Unit Turnover Treatments
Fast-turn treatments coordinated with your make-ready schedule, so units are pest-free and documented before the next lease is signed.
Turnover service →No. 06
Stinging Insects, Ants & Wildlife
Wasp and hornet removal, ant programs, and humane wildlife exclusion for the seasonal problems that flood your maintenance line.
Seasonal pests →How Portfolio Onboarding Works
From first walk-through to fully protected in under two weeks.
Portfolio Assessment
We walk your properties, review pest history and work orders, and identify hot spots — at no cost and no obligation.
One Plan, One Price
You receive a written program: per-door pricing across the portfolio, service calendar, SLA terms, and escalation contacts.
Knockdown & Stabilize
Active infestations are treated first. Building-wide inspections establish a baseline for every property in the contract.
Protect & Report
Scheduled IPM visits keep pressure down. Every visit emails a documented report to your team — automatically.
The Olympian Service Guarantee
We put our response times in the contract. Nobody else in Cleveland does.
National brands route you through call centers. Small operators disappear in busy season. Our SLA is written, measured, and backed by a simple penalty: if we miss the window, the visit is free.
- ✓24-hour response to any service request, portfolio-wide
- ✓Bed bug treatment started within 48 hours of confirmation
- ✓Digital service report delivered same day, every visit
- ✓Dedicated account manager with a direct line
Service Level Agreement
Exhibit B
§1Provider shall respond to all pest service requests within twenty-four (24) hours of notification.
§2Confirmed bed bug activity shall receive initial treatment within forty-eight (48) hours.
§3A written digital service report, including photographs and materials applied, shall be furnished for every service visit.
§4Failure to meet §1 or §2 entitles Client to that service visit at no charge.
A letter to Cleveland property managers
Before you renew your pest contract, ask your vendor three questions.
One: Will you put your response time in writing — with a penalty you pay when you miss it?
Two: After every visit, will I receive a report I can hand an NSPIRE inspector — findings, photographs, and the products applied?
Three: Will my site managers have the direct number of the person who actually services their buildings?
We built Olympian because, in Cleveland, the honest answer to all three is usually no. The national brands route you through call centers and rotate technicians. Too many local operators treat the unit that complained, skip the three units around it, and mail an invoice with no record of what was done. Six weeks later the same building is back on your work-order list — and this time the resident posts photos.
So we wrote our answers into the contract: 24-hour response. Bed bug treatment started within 48 hours. A documented report after every single visit. Miss the window, and the visit is free. It is remarkable how well a company performs when its guarantee costs it money.
We will not be the cheapest bid you receive. We will be the one that answers the phone. If that difference is worth fifteen minutes, walk one of your toughest properties with us. The assessment costs nothing, and the written program we leave behind is yours to keep — whether you hire us or not.
Olympian Pest Control
Founder & Operator · Olympian Pest Control, LLC · Cleveland, Ohio
P.S. — Most management companies renew vendor contracts between September and November. If your renewal is coming, get the per-door quote before budget season: request the free assessment here.
What Portfolio Operators Say
Judged by the people judged on occupancy.
They treated a bed bug incident across three adjacent units the same week it was reported, and I had the documentation in my inspection file before the inspector arrived. That has never happened with a national vendor.
One invoice for eleven properties, and my site managers all have the account manager's cell number. Our pest-related work orders dropped by more than half in the first year.
The per-door pricing made budgeting simple, and ownership stopped asking me about pest complaints because there weren't any to ask about.
Questions Property Managers Ask
Straight answers, before you ever get a quote.
How does per-door portfolio pricing work?
After the free assessment, we quote a flat monthly rate per unit that covers scheduled IPM service, common-area treatments, and standard service calls across every property in the agreement. Specialty treatments like bed bug heat remediation are quoted per event at pre-agreed contract rates, so there are never surprise invoices.
Can you support NSPIRE / REAC inspections for affordable housing?
Yes. Every visit produces a time-stamped digital report with photos, findings, and materials applied. Before a scheduled inspection we can run a pre-inspection pest sweep and provide a portfolio-level activity summary for your compliance file.
What happens when a resident reports bed bugs?
Your site manager submits the request by phone, email, or portal. We inspect the reported unit and all adjacent units within 24 hours, confirm activity, and begin treatment within 48 hours of confirmation — with prep instructions provided to residents in English and Spanish.
Do we have to switch the whole portfolio at once?
No. Many clients start with their two or three toughest properties. Once you've seen the response times and reporting, we'll fold in the rest of the portfolio at the same per-door rate — mid-contract onboarding of newly acquired properties is included.
Are your technicians safe to send into occupied units?
Every technician is licensed by the Ohio Department of Agriculture, background-checked, uniformed, and trained specifically for occupied-unit protocol: knock-and-announce procedures, respect for belongings, and discreet equipment. We carry full general liability and workers' compensation coverage, and COIs are provided at contract signing.
How fast can service start?
The portfolio assessment can usually be scheduled within 2–3 business days, a written program follows within 48 hours of the walk-through, and initial knockdown service typically begins the following week.
Free · No Obligation · Portfolio-Wide
Get a portfolio pest assessment and a per-door quote this week.
One walk-through. One written program. One number that covers every property you manage.